Managing your affiliate program

Day-to-day management happens on the Affiliates tab and on individual affiliate profiles.

Affiliate profiles

Open any affiliate to see their referrals, commissions earned, payout history, and program memberships. This is also where you change their setup: move them to a group, give them custom rules, put their payouts on hold, or remove them from a program.

Manually attributing a customer

Sometimes a referral doesn’t get tracked automatically: the merchant cleared cookies, installed from a different browser, or the deal happened offline. You can attach an affiliate to a customer manually from the customer’s page. Pick the affiliate and program, and optionally backdate the effective date so commissions count from when the referral really happened.

Attribution is first come, first kept: a customer holds at most one attribution per app, and the earliest one wins.

Tracking affiliate-sourced customers

Referred customers carry their affiliate as a source. Filter your customer list by affiliate to see exactly which merchants a partner brought you and what they’re worth, and use that view when evaluating who deserves a better tier.

Removing an affiliate

Removing an affiliate from a program ends their portal access and stops new attributions on their handle. Historical referrals, commissions, and payouts are kept for your records.